cl999 Terms and Conditions

Introduction to the Agreement

These Terms and Conditions ("Terms") form a legal agreement between cl999 ("we", "our", "platform") and the user ("you", "member"). cl999 is an online gaming platform that provides entertainment gaming services in the Bangladesh market.

All terms, policies, and guidelines stated in this document apply to all services on our platform — including online casino games, sports betting, live casino, slot games, and other entertainment activities.

Right to Amend Terms

cl999 reserves the right to revise, change, or update these terms and conditions at any time. Continuing to use the platform after any changes are made will be considered acceptance of those changes. We therefore recommend checking this page regularly.

Age and Eligibility Requirements

• To open an account or participate in any game on cl999, you must be at least 21 years old.
• Only legal residents of Bangladesh may register on this platform.
• You confirm that online gaming is not prohibited in your area of residence.
• Opening an account on behalf of a minor is strictly prohibited. cl999 reserves the right to take legal action.

Account Registration Process

Each person may open only one account. If the same person opens multiple accounts, or if multiple accounts are operated from the same IP address, cl999 reserves the right to close all such accounts and forfeit any pending balances.

• All information provided at the time of registration must be accurate, complete, and up to date.
• cl999 may request identity documents or other verification materials at any time.
• Providing false information will result in immediate account closure.

Welcome Bonus Terms

New members making their first deposit on cl999 are eligible for a 100% first deposit bonus, up to a maximum of ৳10,000. The following conditions must be met to receive this bonus:

• The first deposit amount must be at least ৳200 to qualify for the bonus.
• A 20x wagering requirement must be met before the bonus funds can be withdrawn.
• The bonus applies only once per account.
• Any fraudulent bonus claims will result in forfeiture.
• cl999 reserves the right to modify or discontinue any bonus offer at any time.

VIP Cashback Program

cl999's VIP membership is divided into four tiers, each offering weekly cashback:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.

You can advance to a higher VIP tier through regular gaming activity. Specific cashback terms will be published separately.

Fair Play Guarantee

cl999 is a safe and reliable platform where SSL encryption and fair play are ensured. Our games are powered by leading global game providers including Pragmatic Play, JILI, PG Soft, and Spribe.

• The use of any bots, automation software, or hacking tools is strictly prohibited.
• Exploiting game glitches or technical issues is prohibited.
• cl999 is not obligated to pay out incorrect amounts shown due to technical errors.
• Any attempt to gain an advantage by using multiple accounts will result in all accounts being closed.

Bet Cancellation and Dispute Resolution

cl999 reserves the right to void the outcome of any bet or round due to technical issues, incorrect odds, or other reasonable grounds. In such cases, the staked amount will be refunded.

For any disputes, contact us via 24/7 live chat or by email at [email protected]. Disputes must be raised within 7 days of the relevant event.

List of Prohibited Activities

Any of the following activities may result in account closure and balance forfeiture:

• Money laundering or transactions involving illegal funds.
• Fraudulently claiming bonuses or exploiting the system.
• Operating multiple accounts.
• Registering using a false identity or another person's information.
• Attempting to manipulate game outcomes.
• Attempting cyber attacks or hacking against the platform.
• Harassing or misconduct toward other members.

Account Closure Process

cl999 reserves the right to temporarily or permanently close any account, without prior notice, for any reason — particularly for the prohibited activities listed above. Members may also request account closure at any time.

Collection and Use of Personal Data

cl999 collects your personal information solely for the purposes of providing platform services, verifying identity, and meeting legal obligations. Your data is not sold to third parties.

For more details about our data protection practices, please read our Privacy Policy page.

Technical Security

cl999 uses the latest SSL encryption technology to protect your financial and personal information. Our servers and data systems undergo regular security audits.

However, no method on the internet is 100% secure, so we advise you to use a strong password and keep your login details confidential.

Commitment to Responsible Play

cl999 believes that gaming is an entertainment activity and should never be a cause of financial hardship. We are committed to the wellbeing and protection of our members.

• You can set deposit and wagering limits for yourself.
• A temporary account break facility is available if needed.
• Permanent account self-exclusion is also available.
• Our support team is always ready to help you manage any gaming concerns.

To learn more about responsible gaming, visit our Responsible Gaming page.

Limitation of Liability

cl999 and its operators are not responsible for the following:

• Losses caused by internet disconnection or technical errors.
• Game interruptions caused by server issues on the part of third-party game providers.
• Account losses resulting from user carelessness or negligence.
• Service interruptions caused by natural disasters or force majeure events.

Dispute Resolution Process

Any dispute arising from these terms and conditions will first be addressed through cl999's customer service team. If a resolution cannot be reached through discussion, both parties agree to settle the dispute through mediation.

To resolve a dispute, contact us directly at [email protected] or via 24/7 live chat.

Right to Modify Services

cl999 reserves the right to modify, upgrade, limit, or discontinue any part of the platform at any time. Services may be temporarily unavailable due to maintenance.

For any significant changes, members will be given reasonable notice where possible. However, in urgent situations, changes may be made without prior notice.

Termination of Agreement

These terms remain in effect for as long as you are a member of cl999. Even after account closure, Section 6 (Prohibited Activities), Section 9 (Limitation of Liability), and other relevant sections will continue to apply.