cl999's Privacy Policy — Your Information Is Our Responsibility

cl999 ("we", "us" or "the platform") is an online gaming platform in Bangladesh that provides members with an entertaining gaming experience. By using our website https://cl999.cam you are considered to have accepted the terms described in this privacy policy.

This privacy policy applies to all services, products and digital platforms of cl999. We are committed to ensuring the protection of our users' personal information and this policy may be updated from time to time.

1What Information We Collect

cl999 collects various types of information as described below in order to operate its services. The purpose of collecting information is always lawful and necessary.

a) Personal Identification Information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Residential address
• National ID card or passport details (for KYC verification)

b) Financial Information:

• bKash, Nagad, Rocket or Upay account number
• Transaction history and amounts
• Deposit and withdrawal records

c) Technical Information:

• IP address and device type
• Browser type and version
• Date, time and session information for platform access
• Information obtained from cookies and similar tracking technologies

d) Gaming Activity Information:

• Play history, betting patterns and results
• Bonus and promotion usage information
• Duration of time spent on the platform

2How We Collect Information

cl999 collects your information in the following ways:

• Registration Process: Information you voluntarily provide when creating an account.
• Verification Process: Documents submitted during KYC (Know Your Customer) verification.
• Transaction Process: Information automatically recorded during deposits and withdrawals.
• Platform Use: Technical information automatically collected while you use our website and services.
• Customer Support Communication: Information received during communication with you via live chat or email.
• Cookies and Tracking: Information collected through cookies and similar technologies on our website.

3How We Use Your Information

cl999 uses your information only for specific and lawful purposes. Details are described below:

Service Operation and Improvement:

• Creating, managing and verifying your account.
• Processing financial transactions with you — minimum deposit ৳200 and minimum withdrawal ৳800.
• Managing gaming services, bonuses and promotions.
• Providing customer support and resolving issues.
• Improving platform functionality and adding new features.

Security and Compliance:

• Preventing fraud, money laundering and other illegal activities.
• Ensuring age verification (for users aged 21 and above only).
• Implementing and monitoring responsible gaming policies.
• Ensuring platform security and addressing potential threats.

Communication and Information:

• Sending important notifications related to your account.
• Providing transaction confirmations and receipts.
• Sending promotional offers and new feature updates with your consent.
• Responding to customer support questions and complaints.

4Data Storage and Security

cl999 takes the highest technical and organisational measures to keep your personal information secure.

Our security measures include:

• International-standard SSL encryption technology.
• Data storage in a secure server environment.
• Access control systems to prevent unauthorised access.
• Regular security audits and vulnerability assessments.
• Encrypted storage of sensitive information.
• Data protection training and policies for staff.

Your information is retained for as long as your account is active and for the period required to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period due to regulatory compliance and legal requirements.

5Sharing Information with Third Parties

cl999 does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information sharing may occur in the following specific circumstances:

• Payment Processing: Information necessary for processing financial transactions via bKash, Nagad, Rocket and Upay is shared with the relevant payment provider. The use of this information is limited solely to processing the transaction.
• Technology Service Providers: Technology partners used to operate the platform process information according to our instructions and work under strict confidentiality agreements.
• Legal Obligations: Information may be disclosed in accordance with applicable law in response to court orders, legal proceedings or legitimate requests from regulatory authorities.
• Fraud Prevention: Limited information may be shared with relevant authorities to detect and prevent fraud, money laundering or other illegal activities.
• Business Transfer: In the event of a business merger or acquisition, you will be notified before any transfer of information takes place.

Outside the circumstances listed above, cl999 never discloses your information to third parties.

6Cookies and Tracking Technologies

A cookie is a small text file stored on your device. cl999 uses several types of cookies:

Essential Cookies:

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, ensure security and remember your basic preferences. These cookies cannot be disabled.

Functional Cookies:

These cookies remember your preferences and settings, such as language selection, and improve the usability of the platform.

Analytics Cookies:

These cookies help us understand how users interact with our platform, which assists in improving the quality of services. This information is processed in aggregate and does not identify any individual.

7Your Rights Regarding Your Information

cl999 respects your rights regarding your information. You have the following rights:

• Access: The right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
• Rectification: The right to request correction of any information that is inaccurate or incomplete.
• Erasure: The right to request deletion of your information in certain circumstances, subject to legal obligations.
• Right to Restrict Processing: The right to request that the processing of your information be restricted in certain circumstances.
• Data Portability: The right to receive your information in a structured, machine-readable format.
• Objection: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: If you have given consent for the processing of your information, the right to withdraw that consent at any time.

To exercise these rights, email [email protected] or contact us via our 24/7 live chat support. We will respond to your request as soon as possible.

8Your Responsibilities for Account Security

Follow the steps below to keep your account secure:

• Keep your login credentials (username and password) completely confidential and do not share them with anyone.
• Use a strong and unique password and change it regularly.
• If you notice any unauthorised access to your account or suspicious activity, inform us immediately.
• Always log out after logging in from a public or shared device.
• Stay alert to phishing attempts — cl999 will never ask for your password via email or chat.

If you suspect a security breach or unauthorised access to your account, contact [email protected] immediately.

9Privacy of Children and Minors

cl999's services are for people aged 21 and above only. We do not knowingly collect information from minors. If a minor registers by mistake, their account and associated information will be deleted immediately.

We carry out an age verification process at registration. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

10International Data Transfers

cl999 may use servers located in various countries to provide services to users in Bangladesh. When your information is transferred outside Bangladesh, we ensure it is stored with appropriate security measures in place.

Such transfers are made only as necessary for service operations and are carried out following the highest security standards. The relevant third-party partners are committed to upholding our privacy standards.

11Policy Changes and Updates

cl999 may review and update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Publishing a clear update notice on our website.
• Notifying you of the changes via your registered email.
• Notifying you of the changes when you log in to the platform.

Continued use of the platform after an update means you are considered to have accepted the revised policy. You are advised to visit this page regularly.

12Governing Law & Dispute Resolution

This privacy policy should be read together with cl999's terms of service. Any dispute regarding this policy and our services will first be addressed through negotiation.

If any provision of this policy is declared invalid or unenforceable by a court, the remaining provisions will remain fully in effect. In the event of any conflict with our terms and conditions of service, the terms and conditions of service will prevail.