cl999 — Safe Gaming Commitment

Responsible Gaming at cl999 — Your Safety Is Our Priority

Play with enjoyment, stay safe. cl999 places the highest importance on responsible gaming in Bangladesh — deposit limits, self-exclusion and 24/7 support are always here for you.

Why Is Responsible Gaming Important?

Online gaming can be an enjoyable form of entertainment — but only when it remains fully within your control. cl999 believes every player has the right to set their own limits, and protecting that right is our responsibility. Millions of people in Bangladesh play on our platform, so we want to make sure every experience stays safe, fair and enjoyable.

Gaming should be a hobby, not an obligation. It should never be used as a way to solve financial problems. Our responsible gaming policies and tools help you stay on the right track at all times.

Warning Signs

If you notice any of the following signs, contact our support team right away:

  • Continuing to play not to win, but to recover losses
  • Spending beyond your budget or borrowing money
  • Losing focus on family and work while being absorbed in gaming
  • Feeling unable to stop gaming
  • Lying or hiding the truth about gaming

Our Safety Tools

cl999 provides several practical tools to keep your gaming experience safe. These can be activated at any time from your account settings.

Financial Control

Deposit Limits

Set a maximum deposit limit on a daily, weekly or monthly basis. Once the limit is reached, the system will automatically stop processing further deposits. Lowering this limit takes effect immediately; increasing it takes effect after 24 hours.

Take a Break

Time-Out Feature

Take a set break of anywhere from 24 hours up to 6 weeks. During a time-out, logging in and making any transactions on your account will be completely unavailable. Come back to the game with a clear head.

Long-Term Protection

Self-Exclusion

If you feel gaming is having a negative impact on your life, close your account for a set period or permanently. Contact our 24/7 live chat to process this request.

Time Management

Session Time Limit

Set a maximum duration for each gaming session. When the limit is reached, you will be logged out automatically. This prevents unintentionally continuing to play for long periods.

Age Verification

21+ Age Confirmation

cl999 is for those aged 21 and above only. Age verification is mandatory at registration. We follow a strict identity verification process to protect minors from gaming.

Round-the-Clock Support

24/7 Bangla Support

If you have any concerns about gaming, our Bangla-speaking support team is always here for you. Reach us via live chat or email — we will help you with understanding, not judgement.

How to Set Limits

Make your gaming experience safer in just a few steps:

1

Log in to your account

Log in to your account on the cl999 login page using your username and password.

2

Open Profile Settings

Click your profile icon in the top right corner and select "Account Settings".

3

Select the "Responsible Gaming" Tab

Go to the "Responsible Gaming" section within settings — all protection tools are available there.

4

Set Your Preferred Limits

Deposit limits, session time, time-out or self-exclusion — activate whichever you need.

5

Confirm Your Changes

Save your changes. If you need any help, reach out via 24/7 live chat.

Budget Planning — Smart Gaming Tips

Financial awareness is the most important part of responsible gaming. Follow the advice below:

  • Only use money for betting that you can afford to lose without it affecting your daily life.
  • Set a maximum budget before you play and stick to it strictly.
  • Avoid the temptation to place bigger bets to recover losses.
  • Do not use money meant for rent, bills or family expenses on gaming.
  • Set a weekly time limit for gaming before you start — for example, a maximum of two hours per week.
  • Review your monthly transaction history and lower your deposit limit if needed.
  • Never play when you are tired, under mental stress or under the influence of alcohol.
  • If you win, set a portion aside — do not put all your winnings back into bets.

Remember

There is no guarantee of winning in online gaming. The outcome of every game is completely random. This is a place for entertainment — not a source of income.

Self-Exclusion and Time-Out in Detail

When you feel gaming is getting out of your control, these two powerful tools are your greatest support.

Time-Out

Time-out is an opportunity for a short-term break. You can temporarily suspend your account for 24 hours, 48 hours, 1 week or 6 weeks. During this time, login, deposits and betting will all be unavailable. Your account will reactivate automatically once the time-out ends.

Self-Exclusion

Self-exclusion is a longer-term solution. It allows you to close your account for 6 months, 1 year or permanently. Any attempt to open a new account during the exclusion period will also be blocked. Once this request is submitted, it cannot be reversed before the set period ends.

Deposit Limit Details

The minimum daily deposit is ৳200 and this limit applies across all payment methods. You can set your daily, weekly and monthly limits separately. Once a limit is lowered, it takes effect immediately. Increasing a limit has a 24-hour waiting period — this prevents impulsive decisions.

Reality Check

A notification appears at set intervals to let you know how long you have been playing and how much you have spent in the current session. This reality check keeps you aware and encourages you to take a break at the right time.

21+ — Minor Protection

cl999 firmly believes that online gaming is for adults only. A minimum age of 21 is required to open an account on our platform. Date of birth verification is mandatory during registration, and we reserve the right to request identity verification at any time.

If younger members of your family use your devices, enable parental controls on those devices. Keep your cl999 app or website password protected and always log out after use.

  • Date of birth verification at registration — accounts for those under 21 are rejected.
  • cl999 reserves the right to verify identity on suspicious accounts.
  • We work with third-party protection software to prevent gaming addiction among minors.
  • Parents who have concerns can contact us at [email protected].

For Ages 21 and Above Only

To game on cl999 you must be at least 21 years old. This is our strict policy and there are no exceptions.

For ages 21 and above

Need Help? We Are Here

Gaming problems can affect anyone — it is not a sign of weakness. cl999's specialist team is ready to help you with full confidentiality. Contact us via live chat or email — we provide support in Bangla 24/7.

If you know someone who has a gaming addiction problem, encourage them to seek help. Family support is extremely important in these situations.

Live Chat Support

Connect directly with cl999's 24/7 Bangla live chat. Our responsible gaming specialists will assist with any question, concern or request — with complete confidentiality.

Email Support

Email [email protected] for gaming concerns or self-exclusion requests. We will respond promptly.

Safe Gaming Pledge

  • We never encourage addictive gaming behaviour.
  • A commitment to stand by you when you are in difficulty.
  • Fair play and SSL encryption guaranteed across all games.
  • Financial information and personal data are fully protected.
  • Self-exclusion requests are processed with the highest priority.
  • A Bangla-speaking support team active 24/7 at all times.

Frequently Asked Questions

Find answers to the most commonly asked questions about responsible gaming here.

If you cannot stop gaming, keep playing to recover losses, lose focus on family or work, lie awake at night worrying about money, or lie to loved ones about your gaming — these are warning signs. If this is the case, contact our 24/7 live chat immediately.

No. If you attempt to open a new account using the same details during self-exclusion, it will be automatically rejected. The purpose of exclusion is to give you a genuine break, so this protection is strictly enforced.

Yes. A request to lower your deposit limit takes effect immediately. However, increasing a limit has a 24-hour waiting period — this is intentional to prevent impulsive decisions.

Time-out is a short-term break of 24 hours to 6 weeks — the account reactivates automatically when the period ends. Self-exclusion is a long-term account closure of 6 months up to permanent — it cannot be reversed before the set period ends.

Any balance remaining in your account at the time of self-exclusion can still be withdrawn. Our support team will assist you through the withdrawal process. The minimum withdrawal amount is ৳800. Withdrawals are usually completed within 5 to 30 minutes.

The request normally has to be made by the account holder. However, if that is not possible for any reason, a family member or trusted person can contact us at [email protected]. We consider every situation with care and understanding.

Play Safe,
Enjoy the Experience

We are committed to keeping your experience at cl999 safe and responsible at all times. Whether you play cricket, slots or casino — our protection tools are always by your side.

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